We use a variety of controls to detect and prevent unauthorised access to your data. As part of our security procedures, we:

Regularly review security standards and mechanisms, and test our various systems

Monitor the financial environment carefully so that we can put in place the best mechanisms to protect our customers’ information and funds

Stay up to date with emerging trends and changes in the financial landscape

Ensure that monitoring systems are equipped to detect trends related to user login activity on customers’ accounts

HOW WE MANAGE EMPLOYEE ACCESS TO YOUR INFORMATION

Ensure that robust control mechanisms and processes are in place so that only authorised employees have access to our systems. These levels of authorisation are reviewed on a regular basis

Educate and train our employees in cybersecurity and best practices, including twice-yearly mandatory training

Encourage the use of our employee Whistleblower policy to report improper conduct or fraudulent activities

Have a Conduct Review Committee that monitors and reviews transactions and activities of employees and directors that involve personal, family, financial or business relationships which could create actual or potential conflicts of interest

The JN Group has risk management processes in place to protect your assets and to ensure that we can continue to serve you.

Our Business Continuity Plan (BCP) ensures that service to you is maintained in the event of a crisis which may disrupt our normal operations. The BCP includes:

Maintenance of a back-up system for client and other information

Regular communication to customers, regulators and other stakeholders to provide updates about our activities

Detailed guidelines to enable our return to normalcy in the shortest possible time

Periodic testing of the plan to ensure its effectiveness and relevance

All deposits at JN Bank are covered by the Jamaica Deposit Insurance Corporation (JDIC), within specified insured limits stipulated by the Jamaican government, in the event of the failure of the bank. Client funds at JN Fund Managers are not covered by the JDIC; however, JN Fund Managers has acquired private insurance coverage to protect clients’ investments.

JN Bank and JN Fund Managers also have private insurance coverage in place which is used to repay customers if there is proof that funds were removed dishonestly from their accounts.

There is also ongoing fraud detection and prevention education and training for employees. This involves:

Sensitising staff members about the fundamentals of fraud prevention and detection

Providing a better understanding of fraud mitigation policies and procedures, and

Encouraging adherence to these policies and procedures.

Funds are invested in Government of Jamaica securities and corporate bonds approved by the Financial Services Commission (FSC). These securities are held by approved independent entities such as the Jamaica Central Securities Depository and the BOJ.

Your investments are monitored regularly against these securities, in keeping with the requirements of the FSC

The FSC conducts periodic assessments of our operations to ensure that our clients’ investments are fully backed only by approved securities

We have a Privacy Agreement which outlines how we handle your personal information. Among other things, we commit to:

Secure and protect your personal information.

Not disclose your personal information outside the JN Group without your consent.

Enable you to express your preferences so that you can manage how we use your personal information.

You can visit www.jngroup.com/privacy-notice for more details about how your personal information is managed.