Claudine Allen was appointed General Manager of the JN Foundation on December 1, 2020. In this role, she will lead the Foundation’s efforts to contribute to the developmental needs of Jamaica. She will also drive programmes that nurture oneness with JN Group members so that together we may leverage our relationships and resources to enrich lives and build communities. As Member Ombudsman, she will continue to champion the interests of members and lead efforts to resolve customer issues, facilitate measurement and analysis of customer experience and leverage member feedback to inform the direction of the Group.
She was appointed Executive for the JNBS Enterprise Contact Centre and Member Ombudsman in January 2015.
Share your Experience or, ask for the Member Ombudsman’s intervention
Your JN Member Ombudsman is the customer champion for The Jamaica National Group and promotes the adoption of business practices that ensure delightful service and adds value to membership.
The Member Ombudsman also advocates for issues that preserve mutuality and unleash the potential of JN members. Initiatives spearheaded by the Member Ombudsman include the JN Circle and the 5 Things About column in the JN Living Well magazine.
The JN Circle provides our members with the opportunity to network and build friendships with other JN members and customers and to work together to address issues in their community.
Supporting communities and members
