Nasheen Wilson, Managing Director

Nasheen Wilson will assume the role of Managing Director, Total Credit Services Limited (TCS), effective January 14, 2024.

As Managing Director, she will be tasked with overseeing the operations of the Contact Centre – identifying key strategic and collaborative opportunities for TCS with all member companies within the JN Group

Ms Wilson is described as a driven individual with almost 25 years in the Financial Industry and more than nine years in the Business Process Transformation space. She has proven success in improving profitability, performance and efficiency for different companies.

Having most recently served as Director of Operations at Hinduja Global Solutions, she was previously employed at contact centres for Scotiabank, Dehring Bunting & Golding and Sutherland Global Services. Mrs Wilson possesses the essential experience to seamlessly continue and enhance the ongoing work at our TCS Contact Centre.

She holds a Bachelor of Science Degree, Business Administration from the University College of the Caribbean along with professional certifications in Human Resources, Customer Service and Leadership Management.

She was also awarded a ‘Top Achiever’s Award’ from First Global Bank for multiple years along with awards for ‘Outstanding Performance’ from DB&G and Citibank respectively.