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Complaint Form
If you are not satisfied with the service received from a JN Group company, let us know. We will help you resolve your complaint.
What is the nature of your complaint?
- An employee or agent of a company within The Jamaica National Group
- A product or service I received from a company within The Jamaica National Group
- A policy of a company within The Jamaica National Group
Requirements
Be sure to include the following information:
- Details of what happened, including date and place of occurrence
- Names of employees with whom you have discussed the matter
- Response provided by the JN Group company, if decision is being appealed
- Your contact information so that we can talk with you about the issue
On receipt of your complaint, the Member Ombudsman Office will contact you to discuss how the matter will be addressed. We will then liaise with the relevant company to achieve equitable and impartial resolution and to ensure there is no detriment to you because you complained.
The Member Ombudsman
The Jamaica National Group Limited
2-4 Constant Spring Road, Kingston 10
Email: Ombudsman@JNGroup.com
Tel: (876)-936-0262