Complaint Form

Feedback Form - The Jamaica National Group (JN Group)

Select the Organization:

What type of case is this?*

Details of Person

Full Name:*

Phone:*

Email:

Product Information

Account Number:

Policy Number:

Tell us what happened*

How would you like the matter to be resolved?

Third Party

Please provide the name of a third party (other than a Jamaica National member company) involved in the incident giving rise to the complaint.

Third-Party Name:

The information shared in this form will be used to achieve speedy resolution of your complaint and will be processed in accordance with the JN Group Privacy Notice.

Requirements

Be sure to include the following information

Details of what happened, including date and place of occurrence
Names of employees with whom you have discussed the matter
Response provided by the Jamaica National company
Your contact information so that we can talk with you about the issue
On receipt of your complaint, the Ombudsman will contact you to discuss how the matter will be addressed. She will then liaise with the relevant company to achieve equitable and impartial resolution and to ensure there is no detriment to you because you complained.

The Member Ombudsman

The Jamaica National Group Limited
2-4 Constant Spring Road
Kingston 10

Email: Ombudsman@JNGroup.com

Tel: (876)-936-0262

JN Group

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